Mission: To serve and support the public and members of the Unified Police Department
The Technical Services Division provides several behind-the-scene services to UPD members and citizens alike. These services are vital to the successful operation of the UPD and other law enforcement agencies that might contract with the UPD for services.
- These services are provided and managed by forty-five civilians and three sworn employees
- Records Management
- Property and Evidence Management
- Communications Equipment Management
- Fleet Management
Enforcement Services manages the Government Records Access Management Act (GRAMA) compliance, Alarm Permitting for business and residential alarm permits for unincorporated areas of Salt Lake County and cities contracting for services provided by the Salt Lake County Sheriff's Office, compliance with the Alarm Ordinance, Law Enforcement Tow Truck Rotation management and compliance, archiving of Sheriff's Office Records, and training on Mobile Report Entry (MRE), and Records Management System (RMS).
The Government Records Access Management Act (GRAMA), provides citizens the right to access "Public" data maintained by the Salt Lake County Sheriff's Office. GRAMA requests for records can be mailed or delivered to the Technical Services Division front counter, located at the Sheriff's Office Administration Building, 3365 South 900 West, Salt Lake City, Utah, 84119. For further details on services provided by the Enforcement Services Unit, please call 385.468.9755, during normal business hours. This unit reports to the Technical Services Division Records Manager.
Records Front Counter/Written Fax Unit
The Records Front Counter Unit and staff are responsible to provide and release accurate information to the public, outside agencies, the courts, insurance companies and to the Sheriff's Office personnel, per GRAMA and Sheriff's Office Policy, on a daily basis, and in a courteous and timely manner They must have knowledge of all available GRAMA laws, Sheriff's Office data systems, including BCI and NCIC, in order to have the ability do perform research and provide the information being requested. This is done by phone, personal contact at the front counter window, and/or by FAX request. This unit reports to the Technical Services Division Records Manager.
RMS Report/Citation/Traffic and NIBRS Unit
The RMS transcription queue processes all the incoming events sent electronically to the RMS (Records Management System) queue. Events include traffic citations, incident reports (G.O.'s), property reports, supplemental reports and street checks. The Traffic Desk processes all incoming crash reports by entering the data from a hard copy accident report and forwards original reports to the State of Utah. The Traffic Citation Desk enters data into the RMS from hard copy traffic citations received from the field. They also transcribe traffic citations sent electronically to the Transcription Queue by Taylorsville Police Department. The Summons/CD Desk processes all misdemeanor citations (Adult and Juvenile) and enters data events. The RMS Scanning Desk scans paper documents into the RMS and attaches them to related events (i.e., a witness statement taken at the scene of an accident is attached to a DI-9 Traffic Report). NIBRS/Late Report Desk ensures that all incident reports are NIBRS compliant. Corrects IBR errors and submits monthly RMS extract of offense data to BCI (Bureau of Criminal Identification). This desk is also responsible for monitoring late reports for the entire Sheriff's Office and Taylorsville Police Department. This unit reports to the Technical Services Division Records Manager.
Communications Equipment Management Unit
The Communications Equipment Management Unit is responsible for purchasing, disseminating, and repairing mobile and handheld radios, mobile data computers, and cellular telephones for all officers and UPD vehicles. Additionally, this unit manages the operation of the UPD recently upgraded paging system. We extend these services to several other County departments and many non-County personnel that partner with the UPD.
In addition to the preceding assignments, this unit manages and deploys the Mobile Communications Command Post on a variety of events. These events include but are not limited to SWAT callouts, missing persons, Search & Rescue operations, and numerous community events. This vehicle is equipped with the latest communications technology, and is ready to roll at a moments notice.
Fleet Management Unit
The Sheriff’s Fleet Management Unit has the large task of managing and maintaining a fleet of approximately four hundred and eighty five vehicles. This undertaking includes replacing one third of the fleet annually. Replacing vehicles consists of ordering and outfitting the vehicles with multiple types of equipment, and assigning them to UPD members. It also requires removing the equipment from the replaced vehicles and preparing them for their next destination.
On average, the Fleet Management Unit will coordinate maintenance, repairs, and equipment switch-out of 10-15 vehicles per day. If this were not enough, they also complete all paper work, and solicit insurance estimates if a vehicle is involved in an accident, vandalized, or damaged in any way. This team of two is heavily involved in County fleet meetings where they provide valuable input on the costs and reliability of future UPD vehicles.
The Unified Police Department’s Dispatch Center is a 24/7 365 day operation. Communications Division is the common thread that binds all divisions of the SL Co Sheriff’s Office and UPD together. Dispatch handles all the non-emergency and emergency calls for the Organizations as well as SL. Co. Animal Services. Most calls generated are reported and assigned through Dispatch.
Our Dispatchers are highly trained to handle any type of call whether it’s a non- emergency or an emergency. We train constantly and are certified to handle Police and Medical calls for service. Our Dispatchers are POST certified (Peace Officer Standards and Training) for Dispatching as well with IAEMD (International Academy of Emergency Medical Dispatch), CPR, BCI (Bureau Criminal Identification) and much more. We also train along with the Officers in CIT and BOWMAC.
Dispatchers are involved in our UPD C.O.P. community events. They go out to events such as Night Out Against Crime, community block parties and safety fairs. While Dispatchers are out at the community events they get information to people about when to call us and what information we need. They explain the process of what happens after that call is made and sets the citizens at ease when they can put a face with a voice at the other end of the phone.
Dispatchers are the calming voice when you call in for help, as well as the reassuring voice on the other end of the radio that send our Officers into danger each shift and back home safely to their families. We are the life-line to our Citizens and Officers. Our Dispatchers are honored to take on the vital and crucial pursuit of Public Safety. We do this with utmost professionalism and with pride for being a valued member of the Unified Police Department.
The dispatch center is staffed by:
- 47 Full-Time Dispatchers
- 16 Part-time Dispatchers and Call Takers
- 5 Dispatch Floor Supervisors
- 1 Dispatch Training Coordinator
- 1 Technical System Supervisor
- 1 Dispatch Personnel Executive
- 1 Lieutenant/ Division Commander